Support Policy Page
At Nairani.com, customer satisfaction is our top priority. Whether you're a buyer or a seller, we're here to make sure your experience is smooth, secure, and enjoyable. This Support Policy explains how you can contact us, what kind of support we provide, and how we handle inquiries.
1. Support Hours
Our support team is available during the following hours:
? Monday – Friday: 9:00 AM – 6:00 PM (GMT)
? Saturday: 10:00 AM – 4:00 PM (GMT)
? Sunday & Public Holidays: Closed (emergency support available)
2. Support Channels
You can reach us through:
? Email: support@nairani.com
? Live Chat: Available on our website during business hours
? Phone Support: [Insert Number] (Coming Soon)
? Help Center: www.nairani.com/help — 24/7 access to FAQs and guides
3. Support Scope
We provide assistance with:
For Buyers:
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Order tracking and delivery issues
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Payment or checkout questions
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Return and refund processes
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Product issues (damaged, defective, not as described)
For Sellers:
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Account setup and verification
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Listing products and managing orders
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Payouts and transaction history
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Policy and compliance questions
4. Response Times
We aim to respond to all inquiries within the following timeframes:
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Email support: Within 24 hours (business days)
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Live chat: Within a few minutes during business hours
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Escalated cases (e.g. disputes): 2–3 business days for resolution
5. Limitations of Support
While we strive to help with all questions, please note:
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We cannot offer legal, tax, or accounting advice.
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For third-party issues (e.g., shipping carrier delays), we will do our best to assist, but final responsibility may lie with the service provider.
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Abusive or inappropriate behavior toward support staff may result in limited or suspended access to support services.
6. Feedback & Improvements
Your feedback helps us grow. If you have suggestions for improving our support experience, please email us at feedback@nairani.com.
7. Emergency or Urgent Issues
For urgent issues (e.g. account security, fraud, or unauthorized transactions), please mark your email as URGENT in the subject line or contact us via live chat during business hours.
Thank you for choosing Nairani.com. We’re here to support you every step of the way.
Nairani Global is the largest online shopping website worldwide. We offer a platform where customers from any part of the world can find and shop for all they need in one online store, and that platform is the Nairani shopping website. On the Nairani mobile app or website, you can shop from the comfort of your home or during work breaks and get everything delivered fast without you having to stress or move an inch. Be it fashion, electronics, mobile phones, computers, or your everyday groceries, you can get everything you need on the Nairani online store.
Have you used the Nairani online store today? Shop now on Nairani to enjoy a seamless online shopping experience. With fast delivery, free returns, and flexible payment options, you are certain to enjoy the convenience of shopping online.
**Shop for Original and Quality Items at The Best Prices**
Nairani Worldwide prides itself in giving the best prices and the best quality of products you can find anywhere in the world. Our strong partnership with top brands like Oraimo, Samsung, Infinix, Xiaomi, Diageo, Tecno, Adidas, Nike, Trendyol, etc. guarantees our customers the cheapest prices on original brand products. Beyond that, customers also have exclusive access to the latest products released by these top brands. If you enjoy exclusivity, the Nairani Official Store is the right place for you. On the Nairani official stores, you can experience product launches and be among the first set of people worldwide to own new products. You can also enjoy huge offers on brand days that come with heavy discounts on various products ranging from mobile phones to drinks, clothing items, sneakers, and many more!
Explore our official stores today to see a wide range of popular brands that sell directly on our platform and get assured of the best prices and quality of products you buy on Nairani.
